FAQ

Before I Book

Yes, you will need to have a valid motorcycle driver’s license. A valid national or international driving license is required to prove you have the basic skill set to operate a motorcycle safely. Please note you do not require a Cambodian driving license.

Yes, it is mandatory. Please check that your policy covers the risk of riding a motorcycle of up to 400cc in Cambodia. We highly recommend Medical and Evacuation insurance with our partner Global Rescue — click here for more options.

No, you will not be asked to pay any hidden costs or extra fees on tour. Our pricing is inclusive of 3 meals daily with snacks and drinks (exclusive of alcohol), accommodation, entrance fees, guide fees, bike rental, fuel costs, and airport transfers.

Yes, we accept Visa, MasterCard, and UnionPay debit and credit cards. Transactions are completed through a payment gateway on secure servers and all transactions are encrypted with industry-standard SSL (secure socket layer) technology.

We accept 50% payment upfront at the time of booking and 50% in cash on arrival in US Dollars.

JustRide’s refund policy is as follows:
60 days before departure — 100% refund
59 to 30 days before departure — 70% refund
29 to 15 days before departure — 50% refund
14 days or less — 0% refund

**Please note that you will be charged transaction fees for your refund and it could take up to 25 days for remittance.

Yes, just ask! We are happy to accommodate your group needs. Please give us advanced notice so we can craft the best possible experience for your group.

Yes, we have a host of options to tailor an existing trip or craft you something completely bespoke. Please just ask.

Yes, we are always happy to accommodate your needs. Our pricing is set for solo travellers as well as twin share. All trips have a minimum departure set at 4 people. We will try our very best to match your dates with a departing trip. All we need is some flexibility and advanced notice from your side.

Arrival Pre-Tour

US Dollars are accepted in Siem Reap and larger cities in Cambodia. Please expect to get your change back in either Khmer Riel or US Dollars. Our trips are all inclusive, however we advise that you carry up to 500 USD in emergency cash as well as a credit card for personal expenses.

Yes, the 30-day tourist visa is available to travelers in advance or on arrival (for most nationalities) for a cost of $30. The tourist visa is single entry only and can be renewed once for an additional 30 days for a fee of $45. After that, tourist visa holders must leave Cambodia and come back to obtain a new visa.

This is dependent on your travel plans. If you wish to do any pre or post tour activities, please allow a minimum of 3 days. Just ask us about pre and post tour activities — we are happy to help.

Yes, this is inclusive in our pricing. If you have specific transport needs please let us know in advance.

On Tour

JustRide tours observe the following:

Cities & Towns — 40 km/hr max
Country Roads/Trails — 65 km/hr max
Secondary Roads — 75 km/hr max
Open Road/Highway — 90 km/hr max

We are on tour, not on a racetrack! Cambodia is a right-hand drive country with internationally recognised rules. Even though there are rules in place, they are seldom enforced and even fewer observe them. Riding in Cambodia can be treacherous — the best policy is to expect the unexpected, use caution and follow your Tour Leader’s instructions for a safe and memorable experience.

We ride up to 250 km a day, with regular breaks for activities, points of interest, food, snacks and drinks.

We can start a day as early as 07:00 hrs or as late as 09:00 hrs on the bikes. We take regular breaks every 60 to 80 km. A typical riding day will finish between 16:00 and 17:30 hrs. We avoid riding in the dark when possible, and this is only done in exceptional circumstances. We take breaks for heavy rain or inclement weather conditions for safety reasons. We generally have a mix of longer and shorter days to break up the ride experience and to allow you to rest. Longer trips will have at least one mandatory rest day, where there will be optional activities included.

JustRide has the following support vehicle policy:

3 Day Rides: unsupported
6 Day Rides: unsupported
7 Day Rides ++: mandatory support vehicle
All pillion rides: mandatory support vehicle
All custom/group rides: mandatory support vehicle

If you have a specific request and would like a support vehicle please just ask, we are flexible.

In the unlikely event you are required to leave a tour, for whatever reason, the JustRide policy is as follows:

JustRide will arrange a local transfer back to your departure point, the cost of which is incurred by you. Expect this to be up to 120 USD, allowing for remote locations. Services provided by JustRide after departure will incur either a cancellation or rebooking fee subject to our suppliers discretion. JustRide has a 0% refund policy for on-trip early departures. Please check if your travel insurance covers such instances. JustRide’s duty of care does not extend to participants that leave a trip voluntarily or if they are asked to leave due to misconduct. In exceptional cases where a participant has succumb to illness or has incurred an injury, JustRide will follow-up to insure the participant’s wellbeing and safe departure. Please read the JustRide Terms & Conditions carefully for more details.

Sadly no, riding a motorbike in Cambodia is an adventure. Regardless of your skill level, the local road awareness is exceptionally low. Road conditions are changeable and the environment can be hostile in places. Please follow your guide’s instructions and always ride as a group or at the very least buddied-up with a riding partner, if your guide advises you to do so.

In the very unlikely event that you damage a JustRide motorbike, you will be charged in full for the parts and repair regardless of culpability. In the even less likely event of a write off, you will be charged the cost to replace the motorbike.

The JustRide luggage policy is as follows:

3 Day Rides: 10kg max in Panniers. Excess secured in storage at JustRide HQ
6 Day Rides:  10kg max in Panniers. Excess secured in storage at JustRide HQ
7 Day Rides ++:  30kg++ Panniers & Luggage Transport
All pillion rides:  30kg++ Panniers & Luggage Transport
All custom/group rides:  30kg++ Panniers & Luggage Transport

Please let us know if you have concerns regarding special equipment such as cameras or other valuables. Your excess luggage will be kept safely under lock and key in the JustRide Headquarters until you return. We advise you to pack light and practically for all rides. JustRide will provide you with detailed trip notes on what to bring, so don’t worry!

Riding Gear

Sadly we do not. Riding gear is personal, and for hygiene reasons we ask that participants bring their own riding attire. JustRide will advise you on the minimum gear required — after that, it is up to you.

No — for the most part. The quality of the gear available is not to international standard. However you can purchase accessories, such as gloves and military style boots. We strongly advise you bring your own gear that you are both familiar and comfortable with.

Just Ride maintains a fleet of comfortable, modern, reliable motorbikes. Each motorbike is serviced and safety checked by us in our own in house workshop.

Fuel:
BOSCH Fuel injected 38mm throttle body 13-liter tank

Frame:
Reinforced trellis subframe

Suspension:
43mm telescopic front forks

Swingarm:
Pressed perimeter steel

Brakes:
Dual channel ABS Brembo Brakes

Engine:
Tuned KTM RC390 4 valve 3 spark liquid cooled

Running Gear:
Six-speed gearbox slipper clutch chain drive 17 inch wheels

Luggage:
46-liter capacity ABS hard case panniers

Metrics:
182kg wet, 310Km range, 148Kmph top speed, 35ftlbs torque at 6500RPM, 35HP